1. Overview
At Luxe Bath Store, we strive to provide high-quality bath products. If you are not satisfied with your purchase, we offer a returns and refunds policy under the conditions outlined below.
2. Refund Eligibility
You may request a refund if:
- The product received is defective, damaged, or incorrect.
- You request a refund within [Insert Number] days of purchase.
- The item is unused, in its original packaging, and in resellable condition.
3. Non-Refundable Items
The following items are non-refundable:
- Used or opened bath products due to hygiene reasons.
- Clearance or sale items.
- Gift cards or promotional items.
4. Refund Process
- To initiate a refund request, contact our support team at info@thereliabletechnologies.com with your order details and reason for the refund.
- We will review your request and notify you of the approval or rejection within 7-8 business days.
- If approved, refunds will be processed to the original payment method within 7-8 business days.
- Shipping or transaction fees (if applicable) are non-refundable.
5. Return Process
- If your return is approved, you will receive instructions on how and where to send the product.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.
6. Exchanges
- If you received a defective or incorrect item, we will gladly exchange it for the correct product.
- Contact us within 7-8 days of receiving the item to initiate an exchange.
7. Contact Us
For any refund or return inquiries, please reach out to us:
- Email: info@thereliabletechnologies.com
- Phone: +92 348 5446847